Privacy policy
Last updated: April 22, 2026
Sex Shop EU operates this online store and website, including the related information, content, features, tools, products, and services offered through it (the "Services"). Sex Shop EU is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use the Services, place an order, create an account, contact us, interact with our website, or otherwise communicate with us.
For the purposes of applicable data protection laws, Víctor Casas Morales, trading as Sex Shop EU, is the data controller of your personal information, unless otherwise stated in this Privacy Policy.
SS EU is a discreet abbreviated name used in transactional emails and other order-related communications.
Minors
The Services are intended only for adults who are at least 18 years old or the age of majority in their jurisdiction, whichever is higher.
We do not knowingly sell to, target, or collect personal information from children or individuals under the applicable age of majority. If you believe that a minor has provided us with personal information, please contact us using the details below so that we can take appropriate action.
Adult Products and Privacy
Because our store sells adult products, information about the products you view, add to your cart, or purchase may be private and personal.
We handle this information with care and use it only for the purposes described in this Privacy Policy, such as operating the Services, processing orders, providing customer support, preventing fraud, improving the website, analytics, and marketing where permitted by your consent or applicable law.
We do not intentionally use product, cart, or order information to infer your sexual orientation, sex life, health information, or other special categories of personal data.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be linked to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details: name, billing address, shipping address, email address, and phone number. Order and transaction information: products you view, add to your cart, purchase, return, exchange, or cancel, as well as order history, order status, delivery details, and customer service records. Payment-related information: payment method, payment confirmation, transaction details, and information required to process payments. Full payment card details are processed by payment service providers and are not stored by us in full. Account information: account login details, preferences, settings, and information associated with your customer account. Communications with us: information you provide when contacting customer support, sending enquiries, or communicating with us by email or other channels. Device and technical information: IP address, browser type, device type, operating system, network information, language, approximate location, identifiers, and information collected through cookies and similar technologies. Usage information: how you interact with the Services, pages viewed, links clicked, products viewed, time spent on pages, referring pages, and other browsing activity. Marketing and consent information: cookie preferences, marketing preferences, consent choices, and unsubscribe records. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you visit the website, place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us. Automatically through the Services, including through cookies, pixels, tags, server logs, and similar technologies. From service providers, including Shopify, payment providers, shipping providers, analytics providers, marketing providers, fraud prevention providers, customer support tools, and other vendors that help us operate the Services. From partners or other third parties, including advertising partners and platforms, where permitted by applicable law and your consent choices. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, keep it secure, remember your preferences, understand how visitors use the site, and show relevant advertising where permitted.
Cookies are small files or similar technologies that may be stored on your device or browser when you visit a website.
Some cookies are required for the website to function properly, including security, checkout, cart, localization, payment, and account-related features. These required cookies cannot be disabled through our cookie banner.
With your consent, we may also use optional cookies for preferences, analytics, and marketing. These cookies may help us improve the website, measure performance, understand visitor activity, personalize your experience, and show relevant ads.
We and selected partners may use these technologies, including ecommerce, analytics, advertising, website performance, and customer experience providers. These may include Shopify, Microsoft Clarity, Google services, advertising partners such as TrafficJunky where used, and other service providers where applicable.
You can accept, decline, or manage optional cookies through our cookie banner. You can also change your choices at any time by using the "Cookie preferences" link in the footer of our website.
If you decline optional cookies, we will only use cookies that are necessary for the website to function.
You may also be able to control or delete cookies through your browser settings. If you clear cookies, use a different browser, or use a different device, you may need to set your cookie preferences again.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- Providing the Services. We use your personal information to operate the website, process orders, process payments, arrange shipping, provide order confirmations, manage returns or exchanges, provide customer support, maintain customer accounts, and perform our contract with you. Improving and personalizing the Services. We may use information about your interactions with the Services to improve website performance, fix errors, understand customer needs, remember preferences, and provide a better shopping experience. Security and fraud prevention. We use personal information to help protect the Services, prevent fraud, authenticate accounts, detect suspicious or illegal activity, protect customers, and maintain the security of our website and business. Customer support and communications. We use your personal information to respond to enquiries, provide support, send service-related messages, and communicate with you about your orders, account, or requests. Marketing and advertising. Where permitted by applicable law and your consent choices, we may use your personal information to send marketing communications, show relevant advertising, measure advertising performance, and understand the effectiveness of campaigns. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. Legal and compliance purposes. We use personal information to comply with applicable laws, tax and accounting obligations, consumer protection rules, legal requests, regulatory requirements, dispute resolution, and enforcement of our terms and policies. Legal Bases for Processing Personal Information
If you are located in the European Economic Area, we process your personal information only when we have a legal basis to do so under applicable data protection laws.
- We process personal information where it is necessary to perform a contract with you, including processing orders, payments, delivery, returns, customer support, and account-related services. We process personal information where necessary to comply with legal obligations, including tax, accounting, consumer protection, fraud prevention, product safety, and regulatory requirements. We may process personal information based on our legitimate interests, such as improving the Services, keeping our website secure, preventing fraud, responding to customer enquiries, managing business operations, and protecting our rights, provided that these interests are not overridden by your rights and freedoms. Where required, we rely on your consent for optional cookies, analytics, marketing communications, advertising technologies, and similar activities. You may withdraw your consent at any time by using the cookie preferences link in the footer, unsubscribing from marketing communications, or contacting us. How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These third parties may include:
- Shopify, which hosts and powers our online store and provides ecommerce infrastructure, checkout, analytics, fraud prevention, and related services. Payment providers and financial service providers, including Shopify Payments and PayPal where enabled, which process payments, refunds, payment confirmations, security checks, and fraud prevention. Only payment methods displayed at checkout are available for a particular order. Shipping, logistics, and fulfilment providers, which process information necessary to deliver your orders. Technology and service providers, including providers of hosting, IT, analytics, website performance, customer support, email, security, fraud prevention, and business operations. Marketing and advertising partners, where permitted by law and your consent choices, to provide advertising, retargeting, campaign measurement, and marketing services. Professional advisers, including accountants, legal advisers, insurers, and auditors where necessary. Authorities, regulators, law enforcement, courts, or other parties where required by law, legal process, or to protect our rights, customers, business, or the safety of others. Third parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar transaction.
We do not sell your personal information in the ordinary meaning of the word. We may share limited information with advertising and analytics partners where permitted by applicable law and your consent choices.
When Shopify Payments or PayPal is used, the relevant payment provider may also process personal information in accordance with its own privacy notice, legal obligations, security requirements, and fraud-prevention procedures.
Relationship with Shopify
The Services are hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, protect, and improve the Services.
Information you submit to the Services may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence, in order to provide and improve the Services.
Shopify may also process personal information for its own purposes in certain circumstances, including to provide and improve Shopify services, fraud prevention, analytics, security, and enhanced ecommerce features. In those circumstances, Shopify may be responsible for responding to certain requests about its own processing of your personal information.
To learn more about how Shopify uses personal information, you can review Shopify's Consumer Privacy Policy.
Third Party Websites and Links
The Services may contain links to websites, platforms, or services operated by third parties. If you follow links to websites or services that are not controlled by us, you should review their privacy policies, cookie policies, and terms.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites, platforms, or services.
Security and Retention of Your Information
We use reasonable technical and organizational measures to help protect your personal information. However, no system, website, or transmission method is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.
The retention period depends on the type of information and the purpose of processing. For example, order, payment, tax, and accounting records may be retained for the period required by applicable tax, accounting, and consumer protection laws. Marketing and cookie consent records may be retained as necessary to respect your preferences and demonstrate compliance.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have rights in relation to your personal information, including:
- Right of access. You may request access to the personal information we hold about you. Right to rectification. You may request that we correct inaccurate or incomplete personal information. Right to erasure. You may request that we delete your personal information in certain circumstances. Right to restriction. You may request that we restrict the processing of your personal information in certain circumstances. Right to object. You may object to certain processing based on legitimate interests or direct marketing. Right to data portability. You may request a copy of certain personal information in a structured, commonly used, machine-readable format. Right to withdraw consent. Where we rely on consent, you may withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal. Right to lodge a complaint. You may lodge a complaint with your local data protection supervisory authority. If you are located in Spain, you may contact the Spanish Data Protection Agency.
You may exercise your rights by contacting us using the contact details below. We may need to verify your identity before responding to your request. We will respond to requests within the time required by applicable law.
Marketing Communications
If you receive marketing emails from us, you can opt out at any time by using the unsubscribe link in the email or by contacting us.
If you opt out of marketing communications, we may still send you non-marketing communications, such as order confirmations, shipping updates, account notices, customer service messages, or legal notices.
Cookie Choices
You can manage optional cookies at any time by using the "Cookie preferences" link in the footer of our website.
If you clear your browser cookies, use a different device, or use a different browser, you may need to set your cookie preferences again.
International Transfers
We may transfer, store, and process your personal information outside your country of residence, including in countries that may not provide the same level of data protection as your country.
Where personal information is transferred outside the European Economic Area, we rely on appropriate safeguards where required by law, such as adequacy decisions, standard contractual clauses approved by the European Commission, or other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices, technologies, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the "Last updated" date above and provide any additional notice required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, you can contact us at:
Email: contact@sexshopeu.com
Postal address:
C Laurea Miro, 260 - ESCA 3 1,
08950 Esplugues de Llobregat,
Barcelona,
Spain